Privacy Policy

Version in force from 28 October 2026.

Rue du Dentaire takes the protection of your personal data very seriously. This policy explains what data we collect on Mixingtip.com, why, who we share it with, how long we keep it and how to exercise your rights, in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act (loi Informatique et Libertés).

Article 1 – Data Controller

The data controller is Rue du Dentaire, a French SAS with a share capital of €5,000, registered with the Lille Métropole Trade and Companies Register under number 948 525 175, whose registered office is located at 36 allée Hélène Boucher, 59118 Wambrechies, France.

For any question about your data: info@mixingtip.com or the website contact form.

Article 2 – Data Collected

We collect the following data:

  • Identity and professional contact details: last name, first name, establishment, billing and delivery addresses, email address, telephone number.
  • Professional and tax data: intra-community VAT number and, where applicable, professional registration number or company registration extract, when we verify your professional status.
  • Order data: products ordered, baskets, purchase history, invoices, exchanges with customer service.
  • Technical and browsing data: IP address and the country of connection derived from it, browser type, pages visited, depending on your cookie choices.

We do not collect your bank details: payments are processed directly by our secure payment providers (bank, PayPal). We do not collect any health data.

Article 3 – Collection Methods

Your data is collected:

  • when you create your customer account and place orders;
  • when you subscribe to the newsletter;
  • when you contact us (email, contact form);
  • when you browse the website, via cookies, depending on your choices.

Article 4 – Purposes and Legal Bases

We use your data only for the following purposes:

  • Management of accounts, orders and deliveries, verification of your professional status and VAT number, customer service and handling of returns and disputes. Legal basis: performance of the contract.
  • Invoicing, accounting, tax and customs obligations. Legal basis: legal obligation.
  • Sending commercial offers by email on products related to your professional activity, and abandoned-basket reminders. Legal basis: Rue du Dentaire's legitimate interest. You may object at any time via the unsubscribe link included in every email.
  • Newsletter, for people who subscribe via the form. Legal basis: consent.
  • Audience measurement, website improvement and targeted advertising. Legal basis: consent, obtained via the cookie banner.
  • Website security and fraud prevention, including protection against scraping. Legal basis: legitimate interest.

Article 5 – Recipients of the Data

Your data is accessible only to authorised Rue du Dentaire staff and to the service providers that need it for the purposes above:

  • carriers (GLS, Colissimo) and, for deliveries to the United Kingdom and Switzerland, customs authorities, for delivery;
  • payment providers (bank, PayPal), for payment processing;
  • the website host (Infomaniak) and the website's internal search engine (Doofinder);
  • email and marketing automation providers (Brevo, Kiliba), for the newsletter, commercial offers and abandoned-basket reminders;
  • audience measurement and advertising tools (Google Analytics, Google Ads, Meta), if you have accepted them;
  • manufacturers, where their involvement is necessary (warranty, free goods, medical device vigilance);
  • our accountant, public administrations and authorities, where required by law.

These providers act on our instructions and are bound by confidentiality. We never sell or rent your data.

Article 6 – Transfers Outside the European Union

Our host is located in Switzerland. For deliveries to the United Kingdom and Switzerland, the data needed for delivery and customs clearance is passed on to carriers and authorities in those countries. Switzerland and the United Kingdom are recognised by the European Commission as providing an adequate level of protection. Some tools, in particular those of Google and Meta, may involve transfers to the United States. These transfers are subject to the safeguards provided for by the GDPR, in particular the Data Privacy Framework or the European Commission's standard contractual clauses.

Article 7 – Retention Periods

  • Customer account and marketing data: for the duration of the business relationship, then 3 years after your last activity (last order, login or contact).
  • Invoices and accounting records: 10 years, in accordance with the French Commercial Code.
  • Newsletter: until you unsubscribe.
  • Cookies: 13 months maximum; your cookie choices are kept for 6 months.
  • Exchanges with customer service: 3 years after the last exchange.

At the end of these periods, the data is deleted or anonymised.

Article 8 – Security

We implement appropriate technical and organisational measures to protect your data: secure connection (HTTPS), encrypted passwords, access restricted to authorised personnel only, secure hosting and regular backups. In the event of a data breach posing a risk to you, we will inform you under the conditions provided for by the GDPR.

Article 9 – Cookies

The website uses:

  • necessary cookies for its operation (basket, login, security, internal search engine, language, redirection to the website suited to your country of connection – Mixingtip.com for other countries, Embout.fr for France – and remembering this choice), which do not require your consent;
  • audience measurement cookies (Google Analytics) and advertising cookies (Google Ads, Meta), placed only with your consent.

You can accept, refuse or customise cookies via the banner displayed on your first visit, and change your choices at any time via the "Cookie settings" link at the bottom of the page.

Article 10 – Your Rights

You have the following rights over your data:

  • Access: obtain a copy of your data. Part of it can be viewed directly in your customer account.
  • Rectification: correct inaccurate data, directly in your account or on request.
  • Erasure: request the deletion of your data, subject to data we are legally required to keep (in particular invoices).
  • Restriction: request the temporary suspension of a processing operation.
  • Objection: object to processing based on our legitimate interest, and at any time to direct marketing.
  • Portability: receive the data you have provided to us in a structured, commonly used format, or request its transfer to another organisation.
  • Withdrawal of consent: withdraw your consent at any time (newsletter, cookies), without affecting processing already carried out.
  • Post-mortem instructions: set instructions regarding the handling of your data after your death.

To exercise these rights, write to info@mixingtip.com or use the website contact form. We may ask you to prove your identity. We respond within one month.

Article 11 – Complaints

If you believe your rights have not been respected, please contact us first at info@mixingtip.com. You may also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr), or with the data protection authority of the country where you live or work.

Article 12 – Language

This policy is drafted in French and translated into English and Dutch for information purposes. In the event of any discrepancy, only the French version shall prevail.

Article 13 – Changes

We may amend this policy, in particular to reflect changes in regulations or in our services. The current version is always available on the website. In the event of a significant change, we will inform you by email.